Jonesroadbeautny Refund Policy

At Jonesroadbeautny, we want you to be fully satisfied with your clean beauty purchases—whether it’s our Mascara, Peppermint Lip Gloss, or any other product in our collection. This Refund Policy outlines the terms, conditions, and process for requesting a refund, ensuring transparency and fairness for every customer.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria:

  • Timing: The request is submitted within 30 days of the delivery date (we use the delivery confirmation date from our shipping partner to verify this).
  • Product Condition: The product is unused, unopened, and in its original packaging (including seals, tags, or boxes, if applicable). This ensures compliance with hygiene standards—critical for beauty products that come into contact with skin or eyes.
  • Proof of Purchase: You provide a valid proof of purchase, such as your order number, email confirmation, or receipt.

Exceptions to Eligibility:

  • Used or opened beauty products (e.g., a Mascara tube that’s been twisted open, a Peppermint Lip Gloss with the applicator used) are not eligible for refunds due to health and safety risks.
  • Tester-sized products, free gifts, or promotional items are non-refundable unless they arrive damaged or defective.

2. How to Request a Refund

Follow these steps to submit a refund request:

  1. Contact Our Team: Email us at [email protected] with the subject line “Refund Request ”. Include the following details in your email:
  • Your full name and shipping address (matching the order).
  • Order number (found in your order confirmation email).
  • Name of the product(s) you wish to return for a refund.
  • Reason for the refund (e.g., “product not as expected”, “accidental duplicate order”).
  • Photos of the unopened product(s) and original packaging (if requested by our team, to verify condition).
  1. Receive Return Instructions: Our team will review your request within 24–48 business hours (Monday–Friday, 9:00 AM–5:00 PM EST). If approved, we’ll send you a prepaid return label and step-by-step instructions for shipping the product(s) back to us.
  2. Ship the Product(s): Package the unopened product(s) securely (we recommend using the original shipping box if possible) and attach the prepaid label. Drop off the package at the designated shipping location—keep the tracking number for your records.

3. Refund Processing Timeline

  • Once we receive and inspect the returned product(s) (typically 3–5 business days after you ship them), we’ll confirm that the items meet our refund eligibility criteria.
  • Approved refunds will be processed within 5–7 business days of inspection. The refund will be credited back to your original payment method (e.g., credit card, PayPal).
  • Note: The time it takes for the refund to appear in your account may vary by your payment provider (e.g., credit card issuers often take 3–10 business days to post the funds).

4. Special Cases

Damaged or Defective Products

If you receive a product that is damaged (e.g., a cracked Mascara tube, leaking Peppermint Lip Gloss) or defective (e.g., a product that doesn’t perform as described), please contact us within 7 days of delivery at [email protected]. Include photos of the damage/defect and your order number—we’ll arrange for a full refund without requiring you to return the product (to avoid further inconvenience). We may also offer to send a replacement product at no cost, if preferred.

Incorrect Products

If we accidentally ship you the wrong product (e.g., you ordered a black Mascara but received a brown one), contact us within 7 days of delivery. We’ll send a prepaid label for returning the incorrect item and process a full refund or ship the correct product to you—whichever you prefer—at no additional cost.

5. Non-Refundable Items

The following are not eligible for refunds under any circumstances:

  • Used or opened beauty products (per hygiene standards).
  • Tester-sized products, free gifts, or promotional items.
  • Products returned after the 30-day eligibility window.
  • Products without a valid proof of purchase.

6. Contact Us for Refund Questions

If you have questions about our refund policy, need help with a refund request, or haven’t received your refund within the expected timeline, please reach out to us at:

Email: [email protected]

We’re committed to resolving refund-related issues quickly and fairly—thank you for choosing Jonesroadbeautny for your clean beauty needs.