Jonesroadbeautny Shipping Policy

At Jonesroadbeautny, we strive to get your clean beauty essentials—from our popular Mascara to refreshing Peppermint Lip Gloss—delivered to you quickly and safely. This Shipping Policy outlines our delivery options, timelines, fees, and other key details to keep you informed every step of the way.

1. Shipping Destinations

We offer global shipping to most countries and regions worldwide. If you have questions about whether we ship to your specific location, or if there are any regional restrictions for your area, please contact our team at [email protected] for clarification.

2. Order Processing Time

Before your order ships, we need time to process and prepare your products (including careful packaging to protect fragile items like Mascara tubes or lip gloss containers).

  • Standard Processing: Most orders are processed within 1–3 business days (Monday–Friday, excluding weekends and major holidays like Christmas, Thanksgiving, and New Year’s Day).
  • Holiday Delays: During peak shopping periods (e.g., Black Friday, Cyber Monday, holiday seasons), processing time may extend to 3–4 business days. We’ll update our website with any holiday-related delays in advance to keep you informed.

3. Shipping Options & Delivery Timelines

Once your order is processed, we use reliable shipping partners to ensure your products arrive safely. All orders follow a consistent delivery timeline, with no additional expedited shipping tiers—we prioritize getting your clean beauty essentials to you efficiently, regardless of location.

  • Global Delivery Timeline: After your order ships, you can expect delivery within 6–12 business days. This timeline is an estimate based on standard shipping speeds with our partners (e.g., USPS, UPS, DHL, or local postal services) and may vary slightly by destination.
  • Cutoff for Same-Day Processing: Orders placed before 12:00 PM EST on business days may be eligible for same-day processing (when inventory allows), but this does not shorten the overall 6–12 business day delivery window.
  • External Delays: Please note that delivery timelines may be affected by factors beyond our control, such as customs hold-ups (for international orders), severe weather, or carrier disruptions. We cannot be held responsible for delays caused by these external circumstances, but we will work with our shipping partners to resolve issues whenever possible.

4. Shipping Fees

Jonesroadbeautny is proud to offer free global shipping on all orders—there is no minimum purchase required to qualify. You will never be charged additional shipping fees, regardless of how many products you order (e.g., a single Peppermint Lip Gloss or a full set including Mascara and other essentials) or where you are located worldwide.

  • International Customs Fees: For orders shipped outside the United States, please note that customs duties, taxes, or brokerage fees may be assessed by your local government. These fees are the sole responsibility of the customer and are not included in your order total or covered by our free shipping policy. We recommend checking with your local customs office to understand potential fees before placing your order.

5. Order Tracking

Once your order ships, we’ll send a shipping confirmation email to the address associated with your order within 24 hours of dispatch. This email includes a unique tracking number and a direct link to your shipping partner’s website (e.g., USPS Tracking, DHL Tracking). You can use this link to monitor your package’s status in real time—from when it leaves our warehouse to when it’s out for delivery.

  • If you don’t receive a tracking email within 3 business days of your order being processed, check your spam or promotions folder first. If it’s still missing, contact us at [email protected] with your order number, and we’ll resend the tracking details or investigate the issue.

6. Missing or Lost Packages

If your tracking information shows your package as “delivered” but you haven’t received it, we recommend taking the following steps first:

  1. Check with neighbors, building managers, or mailrooms—packages are often left in secure locations (e.g., a front porch, lobby, or parcel locker) to prevent theft.
  2. Contact your local shipping carrier directly using the tracking number—they can provide detailed delivery confirmation (e.g., a photo of the drop-off location) or help locate the package.

If your package is confirmed lost by the shipping carrier (i.e., tracking shows no movement for 7+ days after the expected delivery date, or the carrier marks it as “lost”), contact us at [email protected] within 7 days of the expected delivery date. We’ll verify the issue with our shipping partner and offer you a choice: a full refund to your original payment method, or a replacement shipment of your ordered products—both at no additional cost to you.

7. Shipping Restrictions

To ensure compliance with international shipping regulations and product safety standards, the following restrictions apply:

  • Fragile Items: All fragile products (e.g., glass containers for serums or pressed powders) are packaged with extra padding, but we cannot guarantee zero damage during transit. If your product arrives broken, contact us within 48 hours of delivery with photos of the damage, and we’ll arrange a refund or replacement.
  • Prohibited Products: For certain countries, local regulations may restrict the import of specific beauty products (e.g., items containing certain ingredients). If your order includes a product that is prohibited in your location, we will notify you via email and cancel that item (with a full refund) before shipping the rest of your order.

8. Contact Us for Shipping Questions

If you have questions about shipping to your location, need help tracking your package, have concerns about a delayed order, or want to inquire about customs fees, please reach out to our team at:

Email: [email protected]

We’re dedicated to making sure your clean beauty products arrive on time and in perfect condition—thank you for choosing Jonesroadbeautny.